5 Tips for Making Your Back Office Contracts Great
At Mattern, we negotiate great contracts for our clients. What makes them even greater is when they are well implemented and proactively managed. We call it Contract Compliance, and it saves clients significant dollars – as well as ensures that those terms and conditions you fought for are delivered.
Here are our five tips for making a great contract even greater:
1. When it is well-implemented with the right staff.
2. When the invoices are thoroughly audited which typically discovers errors that equal 8% of your billings.
3. When the contract is continuously monitored for ways to improve the workflow, service levels and headcount.
4. When there are detailed performance standards with monthly scorecards/reports to proactively monitor performance.
5. When the contract has built in flexibility, so your back office operation is able to adapt to reality.
If you are frustrated with the inability of your current equipment or labor contracts to adapt to your current needs, or the costs that your vendor charges you to right-size your operation, contact Mattern.
Looking to build flexibility into your contracts and maximizing the performance of your service providers? Let’s talk.
Resources to help you with your back and middle office strategies:
Creating Your Return-to-Office Playbook: Back and Middle Office Considerations
Managing Back and Middle Office Operations During Uncertain Times
The Time is Now: What Firms Need to Do to Reduce Expenses Strategically
Cost Recovery for E-Discovery and Litigation with Rob Mattern and Nathan Curtis
Three Types of Operational Excellence with Rob Mattern
