Modifying your recovery model based on industry benchmarks can increase your recovery by up to 35%.

Mattern first surveyed law firms’ cost recovery practices in 2004 and has continued to produce the industry’s most valued survey and benchmarks of cost recovery practices every two years. 2019 marks the first year Mattern surveyed litigation support and e-Discovery recovery model practices.

The 2020 e-Discovery and Litigation Support Survey (“Survey”) results focus on the following areas:

• How firms are structuring litigation support/e-Discovery departments

• Why firms have outsourced litigation/e-Discovery departments

• What methodologies firms use to recover these costs – whether in-house or outsourced

• What charges are clients pushing back on and refusing to pay

• Percentage of these items identified as being recoverable from a client

• Percentage of the recoverable amounts actually reimbursed by clients

• The structure other firms are using to recover their costs